- How to improve your agency, business or utility to withstand current economic threat
- Practical management tools for evaluating and upgrading organizations and the people in them
- Up-to-date information on business technology
Sustainability in a manufacturing or service company is meeting customer needs and profitability targets consistently and over time in the face of shifting and often threatening conditions. This book shows what steps must be taken by utilities, commercial enterprises and government agencies to meet the objective of sustainability. The book focuses on managing and educating people within an organization and clarifies proven methods for how staff should be deployed and trained. It explains how data and knowledge must be managed for the betterment of individual employees and the group. Numerous flow charts, checklists and questionnaires illustrate procedures that will enable managers to analyze the current state of their organization. A six-step process is outlined for redesigning organizations and implementing planned changes. While emphasis is placed on what an organization must accomplish to continually achieve financial goals, discussion is also included on attaining environmental and community standards.